Shipping, Delivery, and Pickup
- Orders are prepared in-store according to the details provided on the website and delivered through certified shipping companies or delivery agents.
Delivery Time
- Delivery time varies depending on the shipping method and destination city.
- Delivery through local agents is often on the same day, depending on order time and coordination with the courier.
- Delivery by shipping companies to major cities (such as Dammam, Riyadh, Jeddah, and Madinah) is generally faster than to smaller cities and may arrive within 1–2 days in some cases.
- Overall delivery duration ranges from 1 to 7 business days after order confirmation.
Express Shipping
- Express shipping is completed within 1 business day (Saturday to Thursday).
- If the order is confirmed before 11 AM, delivery can be completed the same day until 5 PM or as coordinated with the courier.
- This service is available only in areas close to our center (Dammam, Qatif, Khobar, Saihat).
- If a customer chooses “Express Shipping” but is outside these areas, the order will automatically be converted to regular shipping at the same cost.
Store Pickup
- Orders can be picked up directly from our Dammam branch – Souq Al-Hob (the main hub of the online store).
- Pickup from other branches requires coordination with customer service and may take several days for order transfer.
Customer Responsibility
- Customers are responsible for providing accurate order information. Any errors may cause delays in delivery.
- In case of mishandling by shipping companies, customers have the right to receive their order in good condition. If the product is significantly damaged, especially the jewelry piece itself, customers must inform us immediately so we can resolve the issue and ensure satisfaction.